Shipping & Return Policy
1. Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
- Overnight Shipping: 1–2 business days
Note: Delivery delays may occasionally occur due to unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real time.
International Shipping
We offer international shipping to select countries. Shipping times and costs vary depending on the destination. Customers are responsible for any customs duties, taxes, or import fees.
2. Return Policy
Return Window
You may return items within 30 days of delivery for a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be in original packaging with tags attached
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or custom-made products
Return Process
To initiate a return:
- Contact our customer support team at [your email here]
- Provide your order number and reason for return
- Follow the instructions provided for shipping the item back
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
3. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- You will be notified via email once the refund is processed
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
-
Contact your bank
If the issue persists, please reach out to us.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
- We will arrange a replacement or refund at no additional cost